Help
Help centre
Answers to what we are asked most, and three pages for the detail.
Most asked
Three pages that answer the essentials
Delivery and lead times
Rates by zone, carriers, and what happens if nobody is there on delivery day.
Returns and refunds
Fourteen days, the slip to generate, refund timings, the pieces we cannot take back.
Size guide
Measurements size by size, and what to do when you are between two.
Ordering and paying
Which payment methods do you accept?
Bank cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. Payment runs through Stripe: your card details never pass through our servers and are never stored by us.
I have not received my order confirmation.
Check your spam folder first: the email leaves within a minute of payment, with the invoice attached. If it is still missing, write to us with the address used at checkout and we will resend it.
Can I change or cancel my order?
As long as it has not shipped, yes: write to us as soon as possible with your order number. Once the parcel is on its way, the return process takes over.
Where do I find my invoice?
It is attached as a PDF to the confirmation email, and doubles as a two-year warranty certificate. It stays available in your customer account.
Choosing the right piece
How do I choose my size?
The size guide gives the real measurements for each size, piece by piece. Measure a garment you already wear and compare: it is more reliable than starting from your usual size, which varies from one house to another.
I am between two sizes.
On fitted cuts (evening dresses, tailoring), take the larger size. On fluid cuts, the smaller one often falls better. When in doubt write to us: we have the piece’s measurements in front of us.
How do I care for silk or cashmere?
Cold hand wash or professional cleaning, never a tumble dryer, dry flat in the shade. The care guide covers each fabric, and the garment label remains the reference.
Stock and restocking
A piece is sold out, will it come back?
Often, but not always: our runs are short. On the product page, leave your email in the restock alert: you will be told as soon as your size returns, before it goes back online.
Are your pieces made in Italy?
Our collections are designed in Paris and made in Tuscany, in partner workshops. Composition and origin are stated on every product page.
Can I reserve a piece?
No, stock cannot be held: a piece is yours once the order is confirmed. Where a size is running low, the product page says so.
Your account
Do I need an account to order?
No, you can order without one. The confirmation email contains a link to set a password if you then wish to track your orders and find your invoices.
How do I unsubscribe from the newsletter?
The unsubscribe link is at the bottom of every email and takes effect immediately. It does not affect order-related emails, which you need to follow your parcel.
What do you do with my data?
It is used to process your orders and, if you agreed, to send the newsletter. It is never sold on. The privacy policy sets out retention periods and your rights.