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Hands folding a printed silk dress back into its Misciano box before returning it

Help

Returns and refunds

Fourteen days to change your mind. The return slip is generated right here, in two minutes.

The essentials

What to know before sending back

14 days

You have 14 days after delivery to register your return. The parcel must reach us within 28 days of receipt.

Original condition

Unworn, in its original packaging, with tags and hygiene seals intact. No snags, no make-up or self-tan marks.

Return at your expense

Return postage is at your expense. From outside the European Union, tick the “Return” box on the shipping form to avoid customs charges.

The portal

Request your return slip

Enter your order number: the slip is emailed to you as a PDF, with the return address already filled in.

  • Return shipping is at your expense (Colissimo postage at the post office).
  • Keep your proof of deposit until the refund is issued.
  • Refund within 14 days of receiving the parcel.
  • Items must be unworn, with their tags attached.

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How it works

A return in four steps

  1. Request the slip

    The form above emails it to you in two pages: the label to stick on the parcel and the summary to slip inside.

  2. Repack the piece

    Fold it back into its original packaging, tags and seals in place. One return per parcel: two orders sent together cannot be processed as one.

  3. Drop off the parcel

    At the carrier or the post office, to the address printed on the slip: AVORA RETOURS (MISCIANO), 13 Avenue de l'Europe, 68520 Burnhaupt le Bas. Keep the proof of postage and the tracking number until you are refunded.

  4. Receive your refund

    Once received, processing takes up to 10 business days. The refund then goes back to your original payment method and appears within 5 to 10 business days depending on your bank. An email confirms it.

What we are asked most

Do I pay for the return?

Return postage is at your expense. From outside the European Union, tick the “Return” box on the shipping form: without it we are billed customs charges and the parcel may be refused. Cash-on-delivery parcels are never accepted.

Can I return several orders in one parcel?

No. Each order must travel back in its own parcel with its own slip: the order number is what identifies the return on arrival.

I received a damaged piece, do I pay to return it?

No. Write to us within 24 hours of delivery with photos: customer service covers the return and arranges the exchange or refund.

When will I be refunded?

Processing takes up to 10 business days after the parcel arrives. The refund covers the items, excluding the original delivery cost, and goes back to the original payment method. Then allow 5 to 10 business days depending on your bank. If a piece is not eligible, we contact you before processing the rest.

Can I exchange a piece?

Yes. Once the return is processed, a credit is added to your customer account: you place a new order with that credit, in the size or colour you prefer.

Which pieces cannot be returned?

Earrings, cosmetics, swimwear and lingerie, for hygiene reasons. Any piece that has been worn or washed, or that has lost its tags or hygiene seal, cannot be taken back either.

Read next

Delivery and lead times Contact us Help centre

Unsure about your return?

Write to us, we answer Monday to Friday.

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