Returns

We advise you to handle your items with care as we do not accept returns showing snags, tears, makeup marks, self-tanning marks or any other damage, in accordance with our policy. All items must be returned to us in perfect condition, in their original packaging with all tags and security strips intact.

You have 14 days from receipt of your order to register a return, and returned items must be received by us within 28 days of initial receipt. Returns from international destinations will take longer to be received.

Please ensure you have read our Return Policy before returning your item.

Terms and Conditions of Sale

STEP BY STEP GUIDE

FRANCE

STEP BY STEP GUIDE

We require items to be returned in their original condition, unworn, with all tags and hygiene protections intact. We do not accept returns of earrings, cosmetics, swimwear or lingerie.
For more information, please consult our FAQ page at the bottom of this page.

STEP 1

Please ensure you include your order number, your name and address, and the names of the items you are returning.

STEP 2

Go to your post office or a delivery company and return your order to the following address:

AVORA RETOURS ( MISCIANO )
13 AVENUE DE L'EUROPE
68520
BURNHAUPT LE BAS
FRANCE

Don't forget to keep your proof of postage.

STEP 3

Once your parcel is returned to us, our returns team may take approximately 10 days to process your return. Refunds may take 5 to 10 business days to appear in your bank account.

REST OF THE WORLD

STEP BY STEP GUIDE

Repack your items in their original condition with tags and hygiene protections. Please note that we do not accept returns of earrings, cosmetics, swimwear or lingerie.
To view our returns policy, please consult the FAQ at the bottom of this page.

STEP 1

Please ensure you include your order number, your name and address, and the names of the items you are returning.

STEP 2

STEP 3

Once your parcel is returned to us, our returns team may take approximately 10 days to process your return. Refunds may take 5 to 10 business days to appear in your bank account.

FREQUENTLY ASKED QUESTIONS

DO I HAVE TO PAY TO RETURN AN ITEM?

If you wish to make a return, the shipping costs will be at your expense.
For returns from outside the European Union, please tick the "Return" box on the shipping form to avoid customs charges being billed to us.
Cash on delivery parcels will not be accepted.

CAN I RETURN MULTIPLE ORDERS IN THE SAME PARCEL?

Unfortunately, multiple orders cannot be returned in the same parcel. We ask you to return each order separately.

I RECEIVED A DAMAGED ITEM, WILL I HAVE TO PAY TO RETURN IT?

This can happen, but very rarely. In this case, please contact our team within 24 hours of receiving your parcel. Our customer service team will then be able to assist you.

WHEN WILL I RECEIVE MY REFUND?

Once we have received your return parcel, it may take up to 10 business days to process a refund of your original payment, minus delivery costs. The funds will then appear in your account within 5 to 10 business days depending on your bank. Please contact your bank for more information.

We will send you an email once your refund has been processed. We will also contact you if any of your items are not eligible for a refund. Please ensure you only return items that are eligible for a refund.

Please note that we are not responsible for lost parcels. We advise you to keep the tracking number of your return until your refund has been processed.

CAN I EXCHANGE AN ITEM?

Yes, you have the option to return an item for an exchange.
Once the returned product has been processed by our logistics centre, a credit is issued to your account.
You can then place a new order using this available credit.

WHICH ITEMS ARE NOT REFUNDABLE?

We only accept returns if items are in their original condition, unworn, with tags and security strips or protections intact.
We do not accept returns of the following items:

- Earrings
- Cosmetics
- Swimwear

14 DAYS TO CHANGE YOUR MIND

It doesn't suit you? We understand

EASY RETURNS

Returns in 3 easy, quick steps.