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If your order is marked as "pending", it means it is still being prepared and has not yet been shipped. This status may remain displayed longer during busy periods.

Upon shipment, you will receive a confirmation email containing a tracking link to follow your package in real-time.

If your order does not arrive within the time specified in your confirmation email, do not hesitate to contact our customer service, who will investigate the delay and provide you with a solution quickly.

To check the status of your order, please refer to your order confirmation email. This will provide you with the date your order is expected to be delivered as well as the address you have chosen. In this email, you can also find the link to your order tracking, where you will receive regular updates on the status of your shipment, your shipping, and your delivery.

If your order has not arrived within 2 days of the delivery date indicated in your confirmation email, please contact our customer service and they will investigate the delay.

Unfortunately, we cannot deliver to PO boxes. We only offer delivery to permanent residential addresses and workplaces.

If you want your order to be sent to your workplace, make sure to include the company name when placing your order and ensure that someone will be available to sign for the package.

If you miss your delivery or no one is available to sign for your package, the carrier will attempt a new delivery at a later date. They may also leave a notice at your address to inform you of one of the following actions:

- Your package has been delivered to a neighbor.

- It was dropped off at a pickup point.

- A new delivery attempt is scheduled.

If your package is returned to us after a delivery failure, our returns team will process a refund within 10 business days.

Unfortunately, it is not possible to select a specific date or time.

However, all our carriers provide information on the shipping and delivery of your package.

If your order is marked as delivered, but you have not received it, please check the following:

- Your package has not been dropped off at a pickup point or handed to a neighbor.

- It is not at your local post office.

- The carrier did not leave a delivery notice with a new delivery date.

- You did not receive a notification of delivery attempt.

If, after these checks, you still cannot locate your package, please contact our customer service.

Note: In some cases, the tracking may indicate delivery while the package is still in transit.

If you wish to be informed when an item is back in stock, simply go to the product page and enter your email address when prompted. You will then receive a notification as soon as the item is available again.

Be responsive! Some items are restocked in limited quantities and stocks go quickly, on a first come, first served basis.

To not miss any of our restocks, also subscribe to our newsletter.

We recommend dry cleaning or hand washing to extend the lifespan of your items.

Between washes, prioritize airing and steam de-wrinkling, as dryers and irons can damage and wrinkle fabrics.

Always check the care label of each product, as it provides instructions tailored to its specific care.

For items with feathers, hang them for 24 hours so they regain their full volume and remain in perfect condition.

Yes! Discounted items are refundable. You have 14 days from the receipt of your order to return your items to us, provided they are new and unworn.

For more details on our return policy, please visit our page here.

You can order as many items as you like. Simply select your size on the product page and complete your purchase as usual.

It happens that some of our collections are launched before all the products are in stock. That's why you might see advertisements for certain models without finding them immediately on our site.

If you are interested in an item, do not hesitate to contact our customer service. Our team can help you find it, inform you of its next availability, or let you know if a pre-order is possible.

Our experts are available from Monday to Friday, from 9:00 AM to 7:30 PM and strive to respond within 1 to 2 business days. Please note that response times may be longer during busy periods.

Misciano Size Guide

At Misciano, we pride ourselves on offering you elegant and perfectly fitted clothing. To help you choose the ideal size, please refer to our size guide.

How to take your measurements?

✔ Bust measurement: measure around the fullest part of your bust.
✔ Waist measurement: measure around the narrowest part of your waist.
✔ Hip measurement: measure at the widest part of your hips.

Advice: If you are between two sizes, we recommend choosing the larger size for more comfort.

If you need help choosing the perfect size, our team is at your disposal via our customer service.

You have 14 days from the receipt of your order to return your item.

Our return process varies depending on where you order from and ship your return. To ensure your return process is as smooth as possible, select the site where you made your purchase and you will find the appropriate information and return policy.

You will receive an email notification once your return has been processed by us.

Our returns team may take up to 5 to 10 business days to process your return, so please allow up to 10 days before contacting us.

As soon as we have processed your return, you will receive an email informing you that your refund has been processed.

Items from orders placed independently cannot be returned together. Please return these items in separate packages. You have 14 days from the receipt of your order to return your order.

We request that items be returned in their original condition, unworn, with all tags and hygiene strips intact. Unfortunately, we cannot accept returns of products, pierced earrings, swimwear, and underwear for hygiene reasons.

You are not required to use the original packaging in which your order arrived when returning items to us. However, we do ask that your items are well packed and protected.

All items are meticulously inspected upon return by our dedicated returns team. To receive a full refund, each item must be returned in a new and unused condition with all tags, labels, and protective materials in place and must not have been worn.

Attention: we cannot accept returns of items marked by makeup, fake tan, perfumes, deodorants, or washing products. We also cannot accept returns of items with snags or tears.

If the returned item does not meet the criteria outlined in our return policy, you will be informed by our customer service team and the item will be sent back to you at our standard shipping rate. To avoid this, please handle your items with care when trying them on.

You can of course return your item and repurchase it in the desired color or size.

We request that the items be returned in their original condition, unworn, with all their tags.

You have a period of 14 days from the receipt of your order to register your return.

We are unable to make changes to an order once it has been placed. Our logistics center works hard to fulfill orders as quickly as possible, as we know how important it is to receive items on time.

We offer a simple and fast return method.

You have 14 days from the receipt of your order to return it.

For additional assistance, please contact our customer support team.

We are truly sorry to hear that your order is delayed. Your package may be delayed for the following reasons:

- Weather issues
- Strike
- Customs delay

We are unfortunately unable to expedite customs checks, we recommend checking your tracking link for further updates.

For additional assistance, please contact our customer support team.

Unfortunately, once a carrier has stated that a package is being returned to us, we cannot stop it.

There are several reasons why a package may be returned:

- The courier may have had trouble locating the address you provided.

- They may have tried to deliver several times and failed.

- The address you provided may not be complete (missing apartment or house number).

- You did not collect the package from the pickup point within the deadline.

Once the package is returned, we will process your refund within 10 to 15 business days.

Please note that return shipping and handling fees will be deducted from this refund, and international orders may be subject to additional taxes and customs duties.

Sometimes, we may miss things during quality control. If you believe you have received a defective item, please do not hesitate to contact our customer support team who will do their best to resolve your issue.


Our team will ask you to provide an order number, a full-length image of the item, a close-up image of the defect, and an image of the swing tags and intact hygiene strips.

Attention: any item damaged due to wear and tear or careless handling will not be considered defective.

We are sorry to hear that your order has been canceled. This may be due to the following reasons:

• Your order has been flagged by our fraud analysis system. Your recent order may have been canceled due to an alert from us, indicating similarities with other potentially fraudulent orders. We recommend contacting your bank to confirm that it is indeed you attempting to make the payment, in case a block has been put in place for your protection. We also advise waiting 24 hours before trying again. Ensure that the billing address used matches the one registered for your card, otherwise it may be flagged as fraudulent. When making the payment, if your shipping address is different, make sure to uncheck the box indicating "Same as billing address".

• Your order is out of stock. We may have to cancel your order if the item ordered is out of stock. Due to the high number of visits to our site, items can sell out very quickly. It is possible that your order was placed at the same time as another customer's who obtained the last available item in our warehouse. In this case, we will send you an email and fully refund the amount of the missing item to your original payment method. We cannot offer an exchange for another item.

If you have received an order cancellation email, we invite you to contact our customer service. You can access our live chat by clicking on the question mark at the bottom right of our site.

Our experts are available from Monday to Friday, from 9:00 AM to 7:00 PM, and strive to respond within 1 to 2 business days. Please note that response times may be longer during busy periods.

If you have received an item you were not expecting, please contact our customer service.

Attention: you may be asked to provide images of the incorrect item.

Our experts are available from 9:00 AM to 7:00 PM, Monday to Friday, and aim to respond within 1 to 2 business days. Please note that our response times may be longer during busy trading periods.

Rest assured that the security of customer information is our top priority. We take the security of our customers' data very seriously, which is why we are members of the "Secure by Mastercard" and "Verified by Visa" programs.

These services and our own on-site encryption software allow you to shop with peace of mind, knowing that all your sensitive information is safe and secure.

If you encounter difficulties logging into your account and have received an error message indicating that your login information is not recognized, please ensure that you are using the same email address with which you initially registered. If you do not remember your password, click on the "Forgot Password?" link on the login page. You will be prompted to enter your email address and we will send you an email to create a new password.

Please contact our customer support team if you are still unable to access your account. Make sure to provide them with as much information as possible and include screenshots of any error messages you have received.

You can reach us quickly via our live chat (if available).

If you wish to contact us by email, use our contact form or via email: contact@miscinano.com

Our experts are available from 9:00 AM to 7:00 PM, Monday to Friday, and aim to respond within 1 to 2 business days. Please note that our response times may be longer during busy trading periods.

We do not have a phone number on which you can contact us.

Once your refund is processed, you will receive a confirmation email. The time required to receive your refund depends on your payment method.

If you paid via Klarna, it may take up to 24 hours for your statement to be processed.

If you paid via PayPal balance, it may take 24 to 48 hours to appear on your PayPal transactions.

If you paid via credit/debit card, processing by your card provider may take up to 7 to 10 business days.

If you are having trouble paying for your order, make sure you have checked the following points:

• The card details you entered, including the expiration date, card number, and three-digit security code, are correct.

• You have correctly entered the billing address, including the house or apartment number.

• Your billing address matches the one registered on your card.

If your payment method was declined, this may be an issue to raise with your card provider. In the meantime, please select another payment method to complete your order.